Master Client Terms & Conditions
Including Service Schedules
SUPERLAWYERS
MASTER CLIENT TERMS AND CONDITIONS
KING OF BRANDS (PTY) LTD t/a SUPERLAWYERS
Registration Number: 2014/120170/07
1. Definitions
In this Agreement, unless the context indicates otherwise:
“Agreement” means these Master Client Terms and Conditions together with any applicable Service Schedule, Order Form, Mandate, proposal, quotation, onboarding form, or written addendum accepted by the Client.
“Business Day” means any day other than a Saturday, Sunday, or public holiday in the Republic of South Africa.
“Client” means the natural person or juristic person accepting this Agreement, including its authorised representatives.
“Client Data” means all information, instructions, records, documents, personal information and materials supplied by or on behalf of the Client.
“CPA” means the Consumer Protection Act 68 of 2008.
“ECTA” means the Electronic Communications and Transactions Act 25 of 2002.
“Fees” means all subscription fees, fixed fees, deposits, disbursements, additional charges, interest and taxes payable by the Client.
“Mandate” means any separate written instruction accepted by SUPERLAWYERS or an approved legal service provider for work falling outside the applicable Service Schedule.
“Personal Information” shall bear the meaning assigned to it in POPIA.
“POPIA” means the Protection of Personal Information Act 4 of 2013.
“Services” means the advisory, legal support, documentation, template, compliance, consultation and related services described in the relevant Service Schedule.
“Service Schedule” means the specific schedule applicable to the product selected by the Client, including pricing, scope, service limits, exclusions and usage rules.
“SUPERLAWYERS” means King of Brands (Pty) Ltd trading as SUPERLAWYERS.
“Third Party Provider” means any independent attorney, advocate, consultant, tax practitioner, accountant, fiduciary specialist, conveyancer, notary, software provider or other external service provider.
2. Interpretation
Headings are for convenience only and do not affect interpretation.
Words importing the singular include the plural and vice versa.
Any reference to legislation includes amendments and re-enactments.
If there is any conflict between these Master Terms and a Service Schedule, the Service Schedule will govern only in relation to the specific product to which it applies. In all other respects, these Master Terms will prevail.
3. Acceptance and Binding Effect
This Agreement becomes binding on the Client when the Client does any one or more of the following:
accepts electronically;
submits onboarding or instruction forms;
pays any subscription, invoice or deposit;
requests or uses any Services; or
continues using the Services after receiving these terms.
The Client warrants that the person accepting this Agreement has the necessary authority to bind the Client.
4. Legal and Operational Status of SUPERLAWYERS
SUPERLAWYERS is a legal consultancy and business advisory platform that offers structured legal support services, legal guidance, document assistance, compliance support, contract-related services, information tools, and related advisory solutions.
SUPERLAWYERS is not held out as a law firm for purposes of reserved legal work requiring a dedicated legal practice mandate under applicable South African law.
To the extent that a Client requires work that is reserved, regulated, specialist, litigious, representational, or otherwise outside the scope of SUPERLAWYERS’ standard advisory products, such work may:
be declined;
be dealt with under a separate written mandate;
be referred to Comninos Incorporated or another appropriately qualified legal practitioner or firm; or
be referred to another suitable Third-Party Provider.
Any such separate work shall be governed by the terms of the separate mandate applicable to that work, and not automatically by the Client’s subscription or platform package.
Nothing in this Agreement creates a partnership, employment relationship or joint venture between the Parties.
5. Scope of Services
The Services provided to the Client are limited to the specific product purchased by the Client and the relevant Service Schedule.
The Services are structured, scope-limited and product-based. They are not unlimited retainer services unless expressly stated otherwise in writing.
Unless expressly included in the relevant Service Schedule, the Services do not include litigation, court appearances, formal dispute representation, conveyancing, notarial work, fiduciary administration, tax opinions, financial advice, regulated licensing applications, or specialist legal opinions.
SUPERLAWYERS may refuse, pause, limit or re-scope any request where:
the request falls outside the selected product scope;
the matter is urgent, complex, specialist or high-risk;
the Client has not supplied adequate information;
the Client has failed to comply with onboarding or payment requirements; or
the request is unlawful, unethical, abusive or professionally inappropriate.
6. Separate Mandates and Referred Work
Any matter falling outside the Service Schedule shall constitute a separate mandate and may be subject to a separate quote, deposit, scope definition, timeline and engagement terms.
The Client acknowledges that additional work may require referral to Comninos Incorporated or another Third-Party Provider.
SUPERLAWYERS is not responsible for the acts or omissions of any independent Third-Party Provider unless expressly stated in writing.
7. Client Responsibilities
The Client must provide complete, accurate and timely information and instructions.
The Client remains responsible for all business, commercial, operational and personal decisions made in reliance on the Services.
The Client must review deliverables promptly and notify SUPERLAWYERS of any clear error or omission within a reasonable time.
The Client is responsible for ensuring that documents are properly implemented, signed, executed, filed and operationalised where required.
SUPERLAWYERS is entitled to rely on the accuracy and completeness of the information supplied by the Client.
8. No Guarantee of Outcome
SUPERLAWYERS does not guarantee any legal, commercial, regulatory or practical outcome.
Advice, comments, recommendations and templates are provided on the basis of the information made available and the nature of the selected service.
Outcomes depend on facts, evidence, counterparties, regulators, courts, implementation and other factors beyond SUPERLAWYERS’ control.
9. Fees and Payment
The Client must pay all Fees strictly in accordance with the applicable Service Schedule, quotation, invoice or mandate.
Unless otherwise stated, all Fees are exclusive of VAT.
SUPERLAWYERS may require advance payment, deposits, debit order authority, card authority, or full payment before commencing or continuing Services.
If the Client fails to make payment on due date, SUPERLAWYERS may suspend Services, withhold deliverables, remove access to platform features, and recover all outstanding amounts.
Interest may be charged on overdue amounts at the maximum lawful rate.
The Client shall remain liable for all Fees incurred up to the date of suspension or termination.
10. Subscription Services
Where the Client subscribes to a recurring product, the subscription fee secures ongoing access to defined services and reserved professional capacity during the relevant billing cycle.
Unused allocations do not roll over unless expressly stated otherwise in the applicable Service Schedule.
Subscription services are subject to fair usage, scope limits and exclusions.
Where usage exceeds the allocated scope, SUPERLAWYERS may require the Client to upgrade, pay additional fees, or move the matter onto a separate mandate.
11. Term and Termination
This Agreement commences on acceptance and continues until terminated.
A subscription product may be terminated by either Party in accordance with the applicable Service Schedule, minimum term and notice provisions.
SUPERLAWYERS may suspend or terminate Services immediately where the Client:
fails to pay any amount due;
acts unlawfully or dishonestly;
requests unethical or improper conduct;
compromises platform security;
abuses staff, systems or service scope; or
materially breaches this Agreement.
Termination shall not affect any accrued rights, outstanding payment obligations, confidentiality obligations, intellectual property rights, or provisions intended to survive termination.
12. POPIA and Data Protection
The Client consents to the processing of Personal Information by SUPERLAWYERS for onboarding, administration, service delivery, billing, compliance, recordkeeping, security and related legitimate business purposes.
The Client warrants that where it supplies Personal Information relating to any third party, it is entitled to do so and has obtained any consent required by law.
SUPERLAWYERS will take reasonable technical and organisational measures to secure Personal Information but does not guarantee absolute security.
Where legally required, SUPERLAWYERS will notify affected persons of a material security compromise involving Personal Information under its control.
The Client acknowledges that if it withholds certain necessary information, this may limit or prevent service delivery.
13. Electronic Communication and ECTA
The Client consents to the use of electronic communications, data messages, digital workflows and electronic records for purposes of this Agreement.
The Client agrees that electronic acceptance, onboarding, confirmations, email communications and payment events may constitute legally binding proof of instruction, acceptance and transaction.
Platform logs, timestamps and related records shall be admissible as evidence of acceptance and service activity.
The Client accepts the inherent risks of electronic communications, including delay, interception, spoofing and system failure.
14. Confidentiality
Each Party shall keep the other Party’s confidential information confidential and shall use it only for purposes connected with the Services.
This obligation does not apply where disclosure is required by law, regulatory process, professional obligation or court order, or where the information is already lawfully public.
SUPERLAWYERS may use anonymised and aggregated data for internal improvement, analytics and service development, provided no identifiable Client confidential information is disclosed.
15. Intellectual Property
All intellectual property in the SUPERLAWYERS platform, systems, templates, frameworks, methodologies, product structures, branding and content remains vested in SUPERLAWYERS or its licensors.
The Client receives only a limited, non-exclusive, non-transferable right to use paid-for deliverables for its own internal lawful purposes.
The Client may not copy, commercialise, resell, repackage, distribute or exploit SUPERLAWYERS templates, systems or content without written consent.
16. Third Party Providers
SUPERLAWYERS may recommend or introduce the Client to Third Party Providers.
Unless expressly agreed otherwise in writing, all Third-Party Providers are independent and are engaged at the Client’s own risk and cost.
SUPERLAWYERS shall not be liable for the acts, omissions, fees, advice or delays of independent Third-Party Providers.
17. Limitation of Liability
To the maximum extent permitted by law, SUPERLAWYERS shall not be liable for indirect, consequential, incidental, special or economic loss, including loss of profit, loss of business, loss of goodwill or loss of opportunity.
To the maximum extent permitted by law, SUPERLAWYERS’ total aggregate liability arising from any claim connected to the Services shall not exceed the total amount actually paid by the Client to SUPERLAWYERS in the three months preceding the event giving rise to the claim.
Nothing in this Agreement excludes liability for fraud, willful misconduct or any liability that may not lawfully be excluded.
18. Client Indemnity
The Client indemnifies SUPERLAWYERS against claims, losses, damages, liabilities and reasonable legal costs arising from:
false, incomplete or misleading information supplied by the Client;
the Client’s unlawful or improper instructions;
the Client’s misuse of templates or deliverables;
the Client’s breach of this Agreement; or
claims by third parties arising from Client Data or unauthorised disclosure of Personal Information by the Client.
This indemnity does not apply to the extent that the loss is caused by SUPERLAWYERS’ fraud or willful misconduct.
19. CPA Notice
If the CPA applies to this Agreement, the Client acknowledges that certain provisions may:
limit the risk or liability of SUPERLAWYERS;
create risk or liability for the Client;
impose an indemnity obligation on the Client; or
restrict the Client’s remedies.
The Client confirms that these provisions have been drawn to its attention and that the Client has been afforded an opportunity to obtain independent advice before accepting this Agreement.
20. General
This Agreement is governed by South African law.
The Parties consent to the jurisdiction of the courts of South Africa.
SUPERLAWYERS may update these terms on reasonable notice, provided that no amendment shall retrospectively deprive the Client of paid-for core services already contracted for in the current billing cycle.
No waiver shall be binding unless in writing.
If any provision is unenforceable, the remaining provisions shall continue in force.
This Agreement, together with the applicable Service Schedule and any accepted mandate, constitutes the entire agreement between the Parties in relation to the relevant Services.
SERVICE SCHEDULE A
MYBUSINESS 1™
Product Name: MyBusiness 1™
Fee: R5,999 per month plus VAT
Billing: Monthly in advance
Minimum Term: 12 months, unless otherwise agreed in writing
1. Product Purpose
MyBusiness 1™ is designed for startups and small businesses requiring routine preventative legal support within defined service limits.
2. Included Services Per Month
One Legal Audit.
Up to three contract reviews.
Up to one contract drafting instruction.
Up to two employment or labour guidance matters.
Up to four general legal queries.
One consultation of up to 30 minutes.
3. Service Limits
Legal Audit: maximum five documents, each not exceeding ten pages.
Contract review: maximum ten pages per contract.
Contract drafting: one standard commercial contract, maximum ten pages.
Each legal query must relate to one identifiable issue.
Consultation time does not roll over.
4. Examples of Included Work
Basic service agreements.
Supplier agreements.
Confidentiality agreements.
Independent contractor agreements.
Basic employment guidance.
General commercial compliance questions.
5. Excluded Work
Litigation.
Shareholder agreements.
Mergers and acquisitions.
Complex investment transactions.
CCMA representation.
Formal legal opinions.
Negotiations with third parties.
Urgent or specialist work.
6. Fair Usage
This product is intended for routine and preventative support only. Where a matter becomes complex, document-heavy, contentious, urgent, repeated, negotiation-driven or specialist in nature, SUPERLAWYERS may require the matter to proceed under a separate mandate.
7. Turnaround
Standard response target: within 48 business hours, subject to workload, completeness of instructions and complexity.
SERVICE SCHEDULE B
MYBUSINESS 2™
Fee: R14,999 per month plus VAT
Billing: Monthly in advance
Minimum Term: 12 months, unless otherwise agreed in writing
1. Product Purpose
MyBusiness 2™ is designed for growing businesses requiring more regular legal input and broader contractual and advisory support.
2. Included Services Per Month
One Legal Audit.
Up to six contract reviews.
Up to three contract drafting instructions.
Up to four employment or labour matters.
Up to eight legal queries.
Two consultations of up to 45 minutes each.
Maximum eight professional hours per month.
3. Service Limits
Audit limited to ten documents, each not exceeding twenty pages.
Contract review limited to twenty pages per contract.
Contract drafting limited to fifteen pages per contract.
Each legal query must relate to one identifiable issue.
Unused time and consultations do not roll over.
4. Excluded Work
Same exclusions as MyBusiness 1™, together with any work exceeding the monthly cap or requiring bespoke strategic, contentious or regulatory handling.
5. Response Standard
Target response within 24 business hours for routine matters.
SERVICE SCHEDULE C
MYBUSINESS 3™ EXECUTIVE
Fee: R24,999 per month plus VAT
Billing: Monthly in advance
Minimum Term: 12 months, unless otherwise agreed in writing
1. Product Purpose
MyBusiness 3™ Executive is intended for established businesses and decision-makers requiring ongoing strategic legal support within clearly defined boundaries.
2. Included Services Per Month
One comprehensive Legal Audit.
Up to ten contract reviews.
Up to five contract drafting instructions.
Up to eight employment or labour matters.
Routine legal queries subject to fair usage.
Up to four consultations of up to 60 minutes each.
Maximum fifteen professional hours per month.
3. Service Limits
Audit limited to twenty documents, each not exceeding thirty pages.
Contract review limited to thirty pages per contract.
Contract drafting limited to twenty-five pages per agreement.
4. Exclusions
Litigation, formal disputes, major negotiations, acquisitions, restructures, specialist regulatory work, high-stakes transaction work, complex shareholder restructures, and all other work outside scope.
5. Response Standard
Same business day where reasonably possible for routine matters received during business hours.
SERVICE SCHEDULE D
STARTSMART™
Fee: As quoted or published
Billing: Upfront or as agreed in writing
1. Product Purpose
StartSmart™ is a business legal foundation package for entrepreneurs, startups and new businesses requiring initial legal structuring and baseline legal documentation.
2. Included Services
Business structure advisory.
One Startup Legal Audit.
Up to three core business contracts.
Website terms and basic digital compliance wording.
Basic employment documentation.
Regulatory and compliance guidance.
Two consultations of up to 60 minutes each.
3. Limits
Maximum ten documents submitted for review, each not exceeding fifteen pages.
Maximum total service allocation: eight professional hours unless otherwise stated.
4. Exclusions
Company secretarial filings, tax structuring, licensing applications, shareholder agreements, franchise agreements, investment agreements, litigation, formal legal opinions and specialist registration work.
SERVICE SCHEDULE E
SUPERLAWYERS LEGAL AIRTIME™ BLOCK SYSTEM
A Legal Airtime Block is a fixed service-access unit used to measure and manage the legal support included in a SuperLawyers package. It is not a cash credit, trust deposit, voucher, or refundable balance. Each block gives the client access to one defined legal interaction, work item, contract review, drafting item, or advisory response within the package scope.
LEGAL AIRTIME CREDITS
Your credits may be used for:
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A telephone or online legal consultation
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A written legal response or email advice
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Employment and labour guidance
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Business and compliance guidance
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Review of a standard contract
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Drafting of a standard contract
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General business legal support within your package scope
WHAT DOES ONE CREDIT COVER?
1 credit may cover:
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One legal consultation or client interaction of up to 60 minutes
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One standard contract review of up to 10 pages
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One standard contract draft of up to 10 pages
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One defined employment, compliance, supplier, debtor or business-risk query
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One legal guidance response within your package scope
Contract example:
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1–10 pages = 1 credit
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11–20 pages = 2 credits
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21–30 pages = 3 credits
Complex, urgent or high-risk matters may require additional credits or a separate quotation.
IMPORTANT TO KNOW
Legal Airtime Credits are monthly service-access units. They are designed to help both you and SUPERLAWYERS™ manage legal support clearly and fairly.
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Credits reset every month
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Unused credits do not roll over
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Unused time within a credit does not carry over
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A short legal call and a longer legal call may both count as one credit
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Administrative messages, such as scheduling or sending documents, do not usually count as credits
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Additional credits may be purchased when your monthly credits are used up
Top-up credits:
Additional Legal Airtime Credits may be purchased at:
R1'250 per credit
WHAT IS NOT INCLUDED?
SUPERLAWYERS™ packages are designed for proactive business legal support. They do not automatically include complex, urgent, specialist or litigation work.
Excluded work may include:
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Court proceedings and litigation
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Urgent same-day legal work
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CCMA representation
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Disciplinary hearings
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Complex shareholder agreements
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Major commercial transactions
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Tax advice
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Insolvency matters
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Conveyancing
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Detailed legal opinions
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Negotiations with third-party attorneys
Where a matter falls outside the package, we will tell you upfront and provide a separate quote where appropriate.
A block covers one substantive legal issue or instruction. Where an issue develops into multiple questions, repeated correspondence, revised instructions, additional documents, negotiations, or further legal analysis, SuperLawyers may allocate further blocks.
LEGAL AIRTIME™ CONTRACT DESK
Fee: Fixed fee, prepaid fee, or quoted per instruction
1. Product Purpose
Legal Airtime™ Contract Desk is an ad hoc contract review and contract drafting service.
2. Included Work
Contract review.
Contract drafting.
Contract amendment.
Commercial contract guidance related to the submitted agreement.
3. Limits
Standard page limit: twenty-five pages per document unless otherwise agreed.
Turnaround: typically, two to five business days.
4. Exclusions
Litigation, negotiations, shareholder agreements, M&A, franchise systems, specialist investment documentation, IP registration, and complex regulatory contracts.
5. Billing
Work may be charged upfront or per instruction. SUPERLAWYERS may require full payment before commencing work.
SERVICE SCHEDULE F
PERSONAL FOR YOU™
Fee: R1,950 per month plus VAT, where applicable
Minimum Term: 12 months
Billing: Monthly in advance
1. Product Purpose
Personal For You™ is a subscription-based legal advisory product for individuals requiring structured personal legal guidance.
2. Included Services
Personal legal consultations.
General guidance on contracts, consumer matters, property-related issues, family-law guidance, estate-planning guidance and personal legal risk.
3. Limits
Telephonic Consultations are limited to 6 x 20 minute consultations per month, ( Two hours max).
Services are advisory and preventative in nature and do not include litigation or reserved specialist work unless separately mandated.
4. Exclusions
Court appearances, litigation drafting, conveyancing, specialist legal opinions, trial preparation, counsel briefings and complex commercial transactions.
5. Payment and Term
The Client commits to a fixed minimum term of twelve consecutive months. The monthly fee secures access to the product and reserved professional capacity, whether or not fully used in a given month.
SERVICE SCHEDULE G
isidleke™
Fee: As quoted or published
1. Product Purpose
isidleke™ is a structured estate and legacy planning support product comprising questionnaires, schedules, checklists, information gathering and planning tools.
2. Nature of Service
Isidleke™ assists Clients to organise estate-related information and identify planning issues.
It does not, by itself, constitute a full legal mandate for the drafting of wills, trusts, deceased estate administration, tax planning, fiduciary advice or regulated financial advice unless separately agreed in writing.
3. Sensitive Information
The Client acknowledges that isidleke™ may involve highly sensitive Personal Information and confirms that all third-party information supplied is lawfully provided.
4. Client Responsibility
The Client remains responsible for ensuring that estate-planning documents are properly drafted, signed, witnessed, updated and legally implemented where required.
CLIENT ACCEPTANCE
The Client confirms that he /she/it-
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has read and understood the SUPERLAWYERS Master Client Terms and Conditions;
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has read the applicable Service Schedule;
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understands that SUPERLAWYERS is a structured legal consultancy and advisory platform and that work outside scope may require a separate legal mandate or referral to an appropriately qualified practitioner;
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ihas had the opportunity to obtain independent advice before acceptance; and
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agrees to be bound by the Agreement.
King of Brands (Pty) Ltd t/a Superlawyers is not providing legal services as defined under the Legal Practice Act. The company is positioned as a legal consultancy and business advisory company offering general legal education, contract reviews, and regulatory compliance. Superlawyers is not a law firm. Only non-reserved work is done, and any reserved legal work (litigation, notarial deeds, etc.) is referred to Comninos Incorporated via a proper disclaimer and / or partner model.
Superlawyers is offering general legal advice and business compliance, templates, webinars, and legal coaching.